Insightful Infographics

With the Bonsing|Mann models, our aim is to demystify complex technological advancements and customer interaction trends. We delve deep, moving past the hype to provide a clear, analytical perspective translated into insightful infographics. Our models are crafted to assist both B2C and B2B businesses in effectively navigating the developments in the dynamic retail and service landscape, ensuring they remain at the forefront of an ever-evolving market.

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The Customer Interaction Evolution Model

The "Customer Interaction Evolution Model" portrays a shift to the Individual Age, where AI, data, and conversational technology lead to hyper-personalized customer interactions. It emphasizes a balance between advanced tech and human touch, that is essential for businesses in the B2B and B2C retail and service sectors to create strategic, customer-centric growth.

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The Intelligent Customer Interaction Model

This groundbreaking model challenges traditional customer journey perspectives and delves into the rise and mechanics of intelligent customer interaction. It illustrates how AI, advanced data, and conversational tech will revolutionize customer interactions, making them highly personalized, customer-centric, and driven by business rules. This will fundamentally change the expectation of customers. The model also describes what it takes from organizations to adopt to this new reality. It is a practical roadmap for leaders seeking to pioneer change, enhance customer-centricity, and leverage advanced technology to enhance business outcomes.

The Customer Journey Model

This model outlines the journey steps, delineates the fundamental structure of these steps, and details the various aspects it comprises.
It is widely adopted by both companies and educational institutions.

The Retail Evolution Model

The historical overview traces the evolution of customer communication channels. It begins with the era of single, often monolithic channels and charts the progression through multi-channel, omni-channel approaches, culminating in today's era of highly personalized, individual customer channels.

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The full overview of models will be avaialble soon